Privacy Policy

1. Introduction

Luna Sleep Centers (“we,” “us,” or “our”) operates https://lunasleepcenters.com (the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices regarding that information.

2. Information We Collect

We may collect the following types of personal information from you when you voluntarily submit it:

Contact information: name, email address, phone number, and mailing or street address.
Health-related information submitted via contact, appointment, or consultation forms (e.g., sleep concerns, symptoms, insurance information, physician referrals).
Appointment and scheduling information (e.g., preferred dates/times, location preferences, cancellation requests).
Technical information automatically collected: IP address, browser type, device type, and other analytics or usage data (if we use analytics or tracking tools).
Communication preferences: including consent to receive SMS text messages, email communications, and phone calls.
Other information you choose to provide (e.g., via comments, messages, or during consultations).

3. How We Collect Information

• Through forms on the Site (e.g., “Schedule Consultation,” “Request Appointment,” or “Contact Us” forms).
• When you email, call, text, or otherwise contact us directly.
• When you provide consent to receive SMS text messages from us.
• Automatically via your browser or device (e.g., cookies or analytics), if such tools are active on the Site.
• Through our patient management and communication systems.

4. Use of Information

We may use the personal information we collect to:

• Provide sleep health services, consultations, sleep studies, and follow-up care.
• Respond to your requests, questions, or service inquiries.
• Schedule and confirm appointments, send appointment reminders, and provide test results.
• Send SMS text messages with appointment reminders, health information, service updates, and other communications you have consented to receive.
• Process insurance information and billing matters.
• Improve our website, services, and patient experience.
• Communicate with you about your care, updates, educational materials, or other relevant matters.
• Comply with healthcare regulations and maintain medical records as required by law.

5. SMS Text Messaging Terms

By providing your mobile phone number and opting in to receive SMS messages from Luna Sleep Centers, you consent to receive text messages including:

• Appointment reminders and confirmations
• Test result notifications
• Health tips and educational content
• Service updates and announcements
• Follow-up care instructions

Important SMS Information:

• Message frequency varies based on your interaction with our services and scheduled appointments.
• Message and data rates may apply as charged by your mobile carrier.
• You can opt out at any time by replying STOP to any text message from us. You will receive a confirmation message when you opt out.
• Reply HELP for assistance or contact us using the information below.
• We do not charge for text messages, but your carrier’s standard messaging and data rates apply.
• Carriers are not liable for delayed or undelivered messages.
• Your consent to receive SMS messages is not a condition of purchasing any goods or services from Luna Sleep Centers.

6. Data Sharing and Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

We may also share your mobile phone number and other personal information ONLY in the following circumstances:

• With healthcare providers and professionals involved in your care (e.g., physicians, sleep specialists, laboratories).
• With insurance companies for billing and claims processing purposes.
• If required by law, regulation, or legal process (e.g., court order, HIPAA-compliant disclosures).
• To protect or defend our rights, property, or safety—yours or others’.
• With your consent or at your direction.

7. Cookies & Tracking Technologies

Our Site may use cookies, web beacons, or other tracking technologies to:

• Improve website functionality and user experience
• Analyze site traffic and usage patterns
• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect some features of our Site.

8. Data Retention

We keep personal information only as long as needed for the purposes described above, including:

• Completing scheduled services and providing care
• Maintaining medical records as required by healthcare regulations
• Complying with legal obligations
• Resolving disputes and enforcing agreements

Medical records are retained in accordance with applicable state and federal healthcare laws.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes secure data transmission, encrypted storage where appropriate, and limited access to personal information by authorized personnel only.

10. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Object to certain processing or request restrictions on processing
• Withdraw consent (if consent was the basis for data processing)
• Opt out of SMS text messages** by replying STOP to any message
• Opt out of email communications** by clicking the unsubscribe link in emails
• Request that we not contact you** via phone by notifying us directly

To exercise your rights or make any request, contact us using the information below.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

12. HIPAA Compliance

Luna Sleep Centers complies with the Health Insurance Portability and Accountability Act (HIPAA) regarding protected health information. This Privacy Policy works in conjunction with our HIPAA Notice of Privacy Practices. For questions about HIPAA or to request a copy of our Notice of Privacy Practices, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top. We encourage you to check this page periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us at:

Email: info@lunasleepcenters.com
Phone: 205-917-5862
Address: 521 Cahaba Park Cir, Birmingham, AL 35242