Terms of Service

Terms of Service for Luna Sleep Centers

Effective date: March 3, 2026

1. Acceptance of Terms

By accessing or using the Luna Sleep Centers website at https://lunasleepcenters.com (the “Site”), scheduling appointments, or using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.

Luna Sleep Centers (“we,” “us,” or “our”) reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes acceptance of those changes.

2. Description of Services

Luna Sleep Centers provides sleep health services, including but not limited to:

• Sleep consultations and assessments
• Sleep studies (polysomnography, home sleep testing)
• Diagnosis and treatment of sleep disorders
• CPAP and other medical equipment services
• Follow-up care and ongoing treatment management

All medical services are provided by licensed healthcare professionals. Information on the Site is for general informational purposes only and does not constitute medical advice.

3. Medical Disclaimer

The content on this Site is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

If you think you may have a medical emergency, call your doctor or 911 immediately. Luna Sleep Centers does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site.

4. Use of the Site

4.1 Permitted Use

You may use the Site to:

• Learn about our services
• Schedule appointments
• Submit inquiries or contact forms
• Access patient resources and educational materials

4.2 Prohibited Use

You agree NOT to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the Site
• Interfere with or disrupt the Site or servers
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity
• Collect or harvest information about other users
• Use automated systems (bots, scrapers) to access the Site
• Post or transmit any defamatory, obscene, or offensive content

5. User Accounts and Information

5.1 Accuracy of Information

You agree to provide accurate, current, and complete information when using our Site or services. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

5.2 Patient Responsibilities

If you are a patient, you agree to:

• Provide accurate medical history and insurance information
• Attend scheduled appointments or provide timely cancellation notice
• Follow prescribed treatment plans and medical advice
• Pay for services rendered according to our payment policies
• Notify us of any changes to your contact information, insurance, or medical status

6. Appointment Scheduling and Cancellation

6.1 Scheduling

Appointments may be scheduled through our website, by phone, or via other authorized methods. All appointments are subject to availability and confirmation by our staff.

6.2 Cancellation Policy

We require at least 24 hours advance notice for appointment cancellations or rescheduling. Late cancellations or no-shows may result in a cancellation fee as permitted by law and disclosed at the time of scheduling.

6.3 Our Right to Cancel

We reserve the right to cancel or reschedule appointments due to provider availability, emergencies, or other circumstances beyond our control. We will make reasonable efforts to notify you and reschedule promptly.

7. Privacy and Data Protection

Your use of our Site and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal and health information.

We comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and state privacy regulations.

8. Payment and Billing

8.1 Payment Responsibility

You are responsible for payment of all services rendered, whether paid directly or through insurance. You agree to provide accurate insurance information and understand that you are ultimately responsible for any amounts not covered by insurance.

8.2 Insurance

We will make reasonable efforts to verify insurance coverage and obtain pre-authorization when required. However, insurance verification is not a guarantee of payment, and you remain responsible for any unpaid balances.

8.3 Payment Methods

We accept payment via credit card, debit card, check, cash, and other methods as posted at our facilities or communicated to you.

9. Intellectual Property

9.1 Ownership

All content on the Site, including text, graphics, logos, images, videos, software, and other materials, is the property of Luna Sleep Centers or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise exploit any Site content without our express written permission.

9.3 Trademarks

“Luna Sleep Centers” and related logos and marks are trademarks of Luna Sleep Centers. You may not use these marks without our prior written consent.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Luna Sleep Centers. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that we shall not be liable for any damages arising from your use of third-party websites.

11. SMS Text Messaging

By providing your mobile phone number and consenting to receive text messages, you agree to the following SMS Terms:

11.1 Description of SMS Use Cases

Luna Sleep Centers may send you SMS text messages for the following purposes:

• Appointment reminders and confirmations
• Appointment rescheduling notifications
• Test result notifications
• Follow-up care instructions and treatment reminders
• Health tips and educational content related to sleep health
• Service updates and announcements
• Responses to your inquiries submitted through our website or other channels
• Patient satisfaction surveys and feedback requests

11.2 Consent and Message Frequency

By opting in to receive SMS messages, you consent to receive text messages from Luna Sleep Centers sent via automated technology. Consent is not a condition of purchasing any goods or services. Message frequency varies based on your interaction with our services and scheduled appointments.

11.3 Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message from us
• Texting STOP to our SMS number
• Contacting us directly using the information in Section 23 below

After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. You will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

11.4 Help and Customer Support

For help or assistance with SMS messages, you can:

• Reply HELP to any text message from us
• Contact us at [insert phone number]
• Email us at [insert email address]

11.5 Message & Data Rate Disclosure

Standard message and data rates may apply for any messages sent to or from us as charged by your mobile carrier. Please contact your mobile carrier for pricing plans and details. You are responsible for all charges from your mobile carrier related to SMS text messages.

11.6 Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. We are not responsible for any delays in the receipt of SMS messages as delivery is subject to effective transmission from your wireless service provider. SMS message services are provided on an “as is” basis.

11.7 Age Restriction

You must be 18 years of age or older to consent to receive SMS text messages from Luna Sleep Centers. By opting in, you certify that you are at least 18 years old.

11.8 Privacy

Your use of our SMS service is governed by our Privacy Policy. Please review our Privacy Policy at [insert link to privacy policy] to understand how we collect, use, and protect your personal information, including your mobile phone number.

11.9 Changes to SMS Terms

We reserve the right to modify these SMS Terms at any time. We will notify you of any material changes by sending a text message to your mobile number or by posting the updated terms on our website.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUNA SLEEP CENTERS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Site or services
• Any conduct or content of any third party on the Site
• Unauthorized access, use, or alteration of your transmissions or content
• Any errors or omissions in Site content
• Any delay or failure in performance beyond our reasonable control

13. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Site will be uninterrupted, secure, or error-free
• The results obtained from use of the Site will be accurate or reliable
• Any errors in the Site will be corrected

14. Indemnification

You agree to indemnify, defend, and hold harmless Luna Sleep Centers and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Site or services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or transmit through the Site

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law provisions.

15.2 Venue

Any legal action or proceeding arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in [County], Alabama, and you consent to the jurisdiction of such courts.

15.3 Arbitration (Optional)

[If you choose to include arbitration provisions, add language here about binding arbitration for disputes.]

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

17. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. A waiver of any provision of these Terms will only be effective if in writing and signed by an authorized representative of Luna Sleep Centers.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on the Site, constitute the entire agreement between you and Luna Sleep Centers regarding your use of the Site and services.

19. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms at any time without notice to you.

20. Notice Requirements

20.1 Notice to You

We may provide notices to you via email, postal mail, or postings on the Site. Notices sent by email will be effective when we send the email to the address you provided.

20.2 Notice to Us

You may give notice to us at the contact information provided below. Notices to us will be effective when received.

21. Accessibility

We are committed to making our Site accessible to all users. If you experience any difficulty accessing any part of our Site, please contact us and we will work with you to provide the information or service you seek.

22. Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services or the Site at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of services.

23. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Luna Sleep Centers
Email: info@lunasleepcenters.com
Phone: 205-917-5862
Address: 521 Cahaba Park Cir, Birmingham, AL 35242

By using our Site or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.